Privacy Policy

1. Introduction

At Tforo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management software and related services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

To provide and improve our services, we collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details you provide during registration or while using our services.
Business Information: Hotel name, property details, staff information, and other operational data necessary for our hotel management system.
Usage Data: Information about how you interact with our software, including features used, session duration, and performance metrics.
Technical Information: IP address, device information, browser type, and operating system details for troubleshooting and security purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain our hotel management software
To personalize your experience and provide tailored product recommendations
To communicate with you about software updates, security alerts, and support messages
To improve our products and services through data analysis and feature development
To ensure consistent experience across our product suite
To prevent fraud, enhance security, and comply with legal obligations

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

Within Our Organization: Your data may be accessed by authorized Tforo personnel who need it to perform their job functions.
Service Providers: We may engage trusted third-party companies to assist with operations (e.g., hosting, analytics), under strict confidentiality agreements.
Legal Requirements: We may disclose information if required by law or in response to valid legal process, to protect our rights, or to prevent illegal activities.
Business Transfers: In case of merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security audits. While we strive to protect your data, no system can be 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data, subject to legal requirements.
Restriction: Request limitation on how we process your data.
Objection: Object to certain processing activities.
Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at privacy@tforo.com. We may need to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data when transferred across borders, in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our software or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please write us at: privacy@tforo.com