Refund Policy

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

• Request made within 7 days of initial purchase
• Service not substantially used during the refund period
• Technical issues that cannot be resolved by our support team

2. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees for partially used billing periods
• Custom development or implementation services
• Services cancelled after the 7-day refund window
• Accounts terminated due to policy violations

3. Refund Process

To request a refund:

• Contact our support team at support@tforo.com
• Provide your account details and reason for refund
• Allow 5-7 business days for review
• Approved refunds will be processed within 10 business days

4. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing period.

5. Refund Method

Approved refunds will be credited to the original payment method used for the purchase.